Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

We offer free standard shipping Australia-wide.

Estimated delivery times:

• Queensland: 2–5 business days
• NSW, ACT, VIC: 3–7 business days
• SA, TAS: 4–8 business days
• WA & NT: 5–10 business days

Delivery times are estimates only and may vary depending on Australia Post and your location.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping costs caused by incorrect addresses supplied by customers.

Damaged or Lost Parcels

If your order arrives damaged or appears to be lost in transit, please contact us at support@aquaharthydrate.com within 7 days of the expected delivery date so we can assist.